Shipping policy
SHIPPING POLICY
Last updated: July 20, 2026
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. During peak periods or promotional events, processing times may be slightly longer. You will receive an email confirmation once your order has been placed and a second email with tracking information once your order has shipped.
Delivery Times
United States: 7–14 business days
Canada: 7-14 business days
United Kingdom: 7-14 business days
Europe: 12–20 business days
Australia & New Zealand: 14–22 business days
Rest of World: 14–25 business days
Please note that these are estimated delivery windows and not guaranteed dates. Actual delivery times may vary depending on your location and local postal services.
Made to Order
Each Track Paws bed goes through a detailed manufacturing process before it ships. Because of this, some orders may take additional time to be dispatched. If your order is experiencing a delay beyond the estimated window, please contact us and we'll provide an update on your order status.
Free Worldwide Shipping
We offer free shipping on all orders regardless of location. No minimum order required.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update after you receive it. You can track your order at any time by clicking the link in your confirmation email or by contacting us.
Customs and Import Duties
For international orders, your package may be subject to customs duties, import taxes, or fees imposed by your local government. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. We recommend checking with your local customs office for more information before placing your order.
Undelivered or Lost Packages
If your order has not arrived within 30 business days of the shipping confirmation, please contact us at trackpaws232@gmail.com. We will work with the shipping carrier to locate your package. If the package is confirmed lost, we will send a replacement or issue a full refund at your choice.
Incorrect Shipping Information
Please make sure your shipping address is correct at the time of checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us at trackpaws232@gmail.com as soon as possible and we will do our best to update it before dispatch.
Contact Us
For any shipping questions or concerns, contact us at trackpaws232@gmail.com and we'll get back to you within 24 hours.